Shipping & Payment Info

PAYMENT AND SHIPPING INFORMATION

Payment

You can pay us in a number of ways including:

• Credit card (We will require additional information for fraud detection and authentication purposes and if we do not receive it the order will be cancelled.)

• Instant EFT

• debit card

We do NOT accept payment by:

• direct bank deposit

• cash on delivery

• vouchers and coupons

Specific warranties you make when making payment

If you are using a credit or debit card you warrant (guarantee) that:

• You are authorized to use the credit or debit card, and

• There are sufficient funds for the order.

Shipping and Deliveries

Shipping / delivery methods

Our goods are delivered by means of:

• selected courier to given address

Changing of delivery address

We use a third-party courier to get the goods to you and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.

Shipping / delivery costs

The shipping or delivery costs will normally be shown as part of the cost of the order. If the costs are not mentioned then the cost of delivery is included in your order.

Delivery times

Deliveries will be made Monday to Friday during business hours which are 8am to 5pm. Normally the information in the order will indicate how long it will take before your goods are delivered. If this information is not included then the normal delivery times are 3 to 5 working days from the date of your order. If you have not received your goods 3 to 5 working days after you placed your order please contact us with your reference number so that we can help sort it out.

If we discover we cannot deliver in the [3 to 5 day] period after you placed your order we will give you a choice to wait until we can make the delivery or you can cancel the transaction.

International deliveries

We do not deliver internationally. We currently only deliver within South Africa.

Incorrect goods delivered / broken goods delivered

Please check the contents of your delivery as soon as possible (preferably when it is delivered) and report any damage / incorrect goods that you have received as soon as possible. Please remember to quote the order number so we can track your order and find out what went wrong.

Transfer of risk on delivery

Once we have delivered the goods to you the risk for the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods and we are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to care for your items as they contain important warnings and safety information!

Inability to deliver

If you, or someone authorized by you is not available at a particular delivery address then we will try and deliver the goods twice more. If we are still unable to deliver the goods then we will cancel the order and refund the purchase price but not the shipping costs.

Free Shipping to all Main Cities for Orders Over R650